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Take the Work Out of Shopping

MotionCX retail solutions deliver a more unified, seamless experience that exceeds customer expectations and drives loyalty.

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A Retail CX That Builds Loyalty
with Every Interaction

Deliver Omnichannel Engagement

Customers can engage with your brand anywhere, anytime with omnichannel support that reduces friction at every stage of the shopping experience.

Assist Agents with AI

Help online shoppers get questions answered, schedule a callback, and resolve issues faster with the power of AI chatbots and virtual agents.

Automate WISMO Communications

Reduce agent handling time and streamline order-related communications with automated email and SMS updates.

Personalize Shopping Experiences

Give agents real-time access to customer data such as purchase history and customer preferences to tailor experiences, boost conversion, and identify up-selling opportunities.

Make Informed Decisions

Generate data visualizations to provide leadership with insights into customer behaviors and agent performance.

Prioritize Customer Responses

Empower agents to prioritize conversations and manage queues based on customer lifetime value, history, and more.

See it in Motion

Learn how MotionCX can help transform your contact center into a modern engagement center.
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Empower Agents to Impress Customers

MotionCX is a cloud-enabled solution that provides in-the-moment context agents need to deliver more personalized, memorable shopping experiences — even if they are working from home.

Unified Customer View
Agents can access a customer’s full profile within a single view, regardless of the channels customers choose
AI and Knowledgebase
AI-powered virtual agents pull from customer knowledgebase in real time, helping agents resolve issues faster
Upsell and Cross-sell
Personalize experiences and identify upsell and cross-sell opportunities based on historical customer data

Give Customers a Seamless Experience

Today’s retail customers expect a seamless experience whether they are tracking a package, returning an
order, or need more product information. The MotionCX retail solution is supported by responsive,
automated technologies that learn as they go, so you can treat every customer like a VIP.

AI and Automation

Deliver seamless experiences with AI bots that get smarter over time, enabling them to handle routine, repetitive tasks.
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Omnichannel Routing

Enable customers to quickly connect to agents who understand their issues and have solutions ready.
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CRM

Track every customer interaction and provide omnichannel support that takes customer history, behavior, and channel preferences into account.
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Realize the power of a more intelligent, intuitive, and unified customer experience.

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