Why ContactUs?

Partner. Transform. Innovate.

Our team of contact center experts partners with you to reign in immediate gaps in talent and service. We map out a long-term success plan that expands your capabilities, lowers costs, drives revenue, and rises to meet ever-changing customer expectations.

A Partnership You Can Trust

ContactUs is not a set-it-and-forget-it solution. We listen more than we talk so we can truly understand our client’s needs. Then we create a support plan to address time-sensitive issues and identify opportunities to become more efficient.

Mission-Focused Performance

The metrics you care about most — increasing revenue, first-contact resolution, reducing costs — are the metrics we use to measure our own performance. Knowing up front how you define success ensures that we act as a true partner to solve the issues that keep you up at night.

Technology that Puts Customers Front and Center

Technology development is in our DNA, and our ability to deliver next-generation contact center technology is what sets us apart. Our leading-edge CX platform anticipates what customers need before they ask. This promotes faster agent resolution and ensures more meaningful customer interactions across every channel — even if customers use multiple channels to resolve a single issue.

Our CX technology delivers all the features you demand in a CRM.

Our CX technology platform leverages AI, automation, and a continuously learning knowledgebase that provides valuable, real-time information through a virtual subject matter expert (SME) that promotes speed, accuracy, and an improved customer experience.

Learn more about features from ContactUs

360° Customer Profiles

Comprehensive customer dashboard views that unify data from multiple systems.

Customer Prioritization

Route customers based on advanced business conditions, such as customer loyalty, spending amount, number of purchases, speaking with a prior agent, etc.

Automated Routing

Route anything — chats, emails, social interactions, bot conversations, calls and more — to agents based on expertise, availability or advanced business rules.

Expertise Aligned with Industry Standards

Our team has unmatched management and leadership expertise in Retail, Ecommerce, Healthcare, Finance, ISP, and Telecom.

HIPAA Compliance

All contact center facilities and agents are HIPAA (Health Insurance Portability and Accountability Act) compliant. We have the expertise to ensure strict adherence to HIPAA policies, including high walls and separate areas from other clients. Agents assigned to a healthcare-related account are certified through HIPAA training and only personnel with that certification work on these accounts.

Payment Card Industry (PCI) Certification

To demonstrate our commitment to client security, Contact Us is certified in the United States for the Payment Card Industry (PCI) standard, which provides our clients a high level of security for all transactions. Certification for the PCI-DSS standard is conducted by an independent PCI Qualified Security Assessor. All Contact Us facilities follow these practices, regardless if the engagement requires credit card transactions or not.

Consultative Approach

We employ a Senior Director of Client Success to understand your business and proactively identify gaps in your technology and processes, so we can help you bridge them with next-generation solutions.

Transparency and Integrity

Our approach to call center outsourcing provides the flexibility required to meet your specific industry needs and fluctuations in the marketplace.

Rapid Scalability

In a 24/7 world, demand can peak when you least expect it. Contact Us has the deep industry experience and agility to scale quickly. We enable concurrent recruiting options in multiple states and near shore, and we recruit from dozens of locations to ensure you are always on when customers need you.

True Brand Immersion

ContactUs takes your company culture seriously, so we prioritize inculturation and provide specialized training through brand videos that help agents understand your customers. We also utilize brand experience rooms that allow agents to see, touch, and experience your product lines.

Get an objective view of our team, tools, and technology

Read our case studies and blog to see how Motion CX is measurably impacting our clients’ bottom line — and gain insights into issues that are impacting our industry daily.

Gain Insights

About ContactUs

ContactUs streamlines and optimizes contact center operations by providing who and what you need when and where you need them.

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