Augmented Agent
Utilize AI to empower agents and elevate the customer experience with self service options.
Conversation Summarization
Automate and condense post-interaction summaries with AI, freeing agents to focus on more meaningful customer engagements.
Sentiment Analysis
Transform emotions and opinions from customer conversations into actionable insights, optimizing the customer experience journey.
Customer Self-Service Chatbots
Empower customers to independently resolve issues with our AI chatbots, integrated into your CRM for streamlined support.
Agent Assist Chatbots
Provide agents with AI-enhanced real-time insights and guidance, boosting efficiency and personalizing customer service.
AI Operations
Harness AI for operations, streamlining processes and elevating efficiency.
Topic / Disposition Farming
Utilize speech-to-text and AI to uncover the main themes of customer calls, providing insights into product interests and customer preferences.
Workforce Forecasting
Employ machine learning for accurate workforce forecasting, ensuring staffing levels meet customer service demands efficiently.
Speech Transcription
Convert audio to text in real-time, enhancing virtual agent interactions, documenting meetings, and enabling detailed analysis of customer and sales calls.
Intelligent Routing
Leverage customer data for smarter routing, matching queries with the ideal agent for a customized and efficient service experience.
Empowered Connections
Where AI Meets the Human Touch
Preserving Human Connection
We value human connection and recognize the importance of access to live representatives whenever a customer needs or requests one.
Embracing AI Efficiency
We leverage AI to make customer interactions faster and more efficient, reducing wait times and enhancing overall satisfaction.
Supporting Our Representatives
We equip our customer service heroes with AI, amplifying their ability to forge meaningful connections and deliver service that surprises and delights.
Unlock the power of AI to understand customers like never before.
Emotion Into Insight
Our sentiment analysis tools delve into conversations across channels, turning emotions and opinions into actionable data. These analytics offers a comprehensive view, enabling you to fine-tune the customer journey for maximum satisfaction.
Understanding the Why
Through speech-to-text and AI classification, we identify the key themes of customer calls—revealing insights such as a significant portion of inquiries focusing on a particular product, helping you understand customer interests and preferences more broadly.
Empower Your Agents with AI-Assisted Solutions
Agent Assist Automation harnesses the power of AI to revolutionize how agents interact with customers, making every interaction more informed and efficient.
Customer Self-Service Chatbots
Equip your customers with the tools to resolve their issues independently through AI-driven self-service chatbots. Our intuitive visual workflow builder lets you create sophisticated IVR applications, seamlessly integrating with your CRM for a smarter support ecosystem.
Intelligent Routing
Our Intelligent Routing goes beyond traditional methods. Utilize customer data to connect them with the most suitable agent, based on a variety of advanced conditions like loyalty status and purchase history, ensuring a personalized and effective service encounter.
Conversation Summarization
Our AI tools automate routine communication and summarize conversations, drastically reducing the need for after-call work. This not only speeds up resolution times but also allows agents to focus more on delivering quality customer interactions.
Agent Assist Chatbots
Equip agents with AI-powered tools that offer real-time insights and guidance during customer interactions, enhancing resolution efficiency and ensuring a more informed, personalized service experience.
Workforce Management
Machine Learning
We leverage machine learning for WFM Forecasting, utilizing historical data and patterns to accurately predict future staffing needs. This ensures optimal customer service efficiency and effectiveness.
