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Channels & Experience

It’s about more than just interaction, it’s making sure every conversation is not only heard but genuinely understood.

Digital CX

Sentiment Analysis

Artificial Intelligence

Digital CX

From the basics of communication to a new era of customer engagement. Our journey expands into the realm of digital experiences, seamlessly integrated with AI.

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SMS Messaging

SMS messaging redefines immediacy, delivering your message directly into the hands of your audience.

Notifications

Designed to inform, remind, and inspire, keeping your brand top of mind.

Social Media

Connect your brand with online conversations and unleash the power of shared experiences. 

Voice

Discover the power of voice, a direct and personal way to engage with customers.

Email

Craft messages that captivate, inform, and inspire action, turning every inbox into an opportunity.

Chat

Instant, interactive, and incredibly intuitive, chat transforms customer interactions into dynamic conversations.

Sentiment Analysis

Our experience management tools measure both customer and employee experience and are essential to ensuring high-quality service.

With MOOD we can measure customer sentiment and employee state of mind during an interaction.

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Artificial Intelligence

Elevate Every Interaction with AI—from Flawless Speech Transcription and Human-like Conversational Bots to Predictive Machine Learning and Insightful Sentiment Analysis.

Augmented Agent

Utilize AI to empower agents and elevate the customer experience with self service options.
Conversation Summarization
Automate and condense post-interaction summaries with AI, freeing agents to focus on more meaningful customer engagements.
Sentiment Analysis
Transform emotions and opinions from customer conversations into actionable insights, optimizing the customer experience journey.
Customer Self-Service Chatbots
Empower customers to independently resolve issues with our AI chatbots, integrated into your CRM for streamlined support.
Agent Assist Chatbots
Provide agents with AI-enhanced real-time insights and guidance, boosting efficiency and personalizing customer service.

AI Operations

Harness AI for operations, streamlining processes and elevating efficiency.
Topic / Disposition Farming
Utilize speech-to-text and AI to uncover the main themes of customer calls, providing insights into product interests and customer preferences.
Workforce Forecasting
Employ machine learning for accurate workforce forecasting, ensuring staffing levels meet customer service demands efficiently.
Speech Transcription
Convert audio to text in real-time, enhancing virtual agent interactions, documenting meetings, and enabling detailed analysis of customer and sales calls.
Intelligent Routing
Leverage customer data for smarter routing, matching queries with the ideal agent for a customized and efficient service experience.

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