Analytics & Technology

Data & insights

Digital Canvas

CCaaS Platform

Data & Insights

It’s not just data… it’s a blueprint for success

Our data platforms are curated to unlock potential, inspire performance, and cultivate loyalty with every interaction. Welcome to where innovation meets insight.

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Workspace Optimization

Workspace data revolutionizes the way work environments are managed, offering insights into connectivity and workstation performance. It ensures every workspace aspect is optimized for maximum efficiency.

Presence Management

Presence metrics provide immediate insights into employee attendance and activity, enabling effective management and fostering a culture of accountability and productivity.

Experience Metrics

Our Experience analytics enhance the customer journey and employee engagement by analyzing interactions to improve service quality and customer loyalty.

Productivity Insights

Our productivity metrics leverages Interaction Analytics and Queue Management to boost operational efficiencies, streamline customer interactions, and enhance agent performance for better business outcomes.

CX Transformation

Experience Transformation at ContactUs

We aim to make engaging with your brand straightforward and efficient, enhancing satisfaction and increasing loyalty.

Elevating Experiences

Discover the power of comprehensive CX transformation, where we fuse people, processes, and technology to transform your customer connections. At the heart of our mission is a commitment to making happier customers and simplifying your world.

Data-Driven Decisions

Our methodical approach—Analyze, Understand, Transform—empowers your business to make data-driven decisions, boosting productivity and providing actionable insights through advanced analytics.

Innovative Partnerships

We partner with leading technology providers and software developers to create innovative solutions tailored to meet the unique needs of your business and industry. We ensure the solutions we create not only meet but exceed your expectations.

Digital Canvas

In today’s fast-paced world, the ability to adapt and respond to changing work environments is key. Digital Canvas leverages the power of desktop virtualization technology, enabling seamless access to desktop environments from any device, anywhere.

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Secure Work-From-Home

Digital Canvas is built on a foundation of robust security measures. With our platform, businesses can deploy remote work capabilities without compromising on security, giving both leaders and their teams peace of mind.

Embrace the Future of Work

The future of work is not a distant reality; it’s here, and it’s accessible through Digital Canvas. Embrace the flexibility, productivity, and opportunities that work from home offers. Let Digital Canvas be the bridge to your successful remote work strategy.

CCaaS Platform

Our CCaaS technology delivers all the features you demand.

Our CCaaS technology platform leverages AI, automation, and a continuously learning knowledgebase that provides valuable, real-time information through a virtual subject matter expert (SME) that promotes speed, accuracy, and an improved customer experience.

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360° Customer Profiles

Our CCaaS technology platform provides comprehensive customer views based on unifying data from multiple internal systems to anticipate customer requests before they ask.

Customer Prioritization

Our Smart Conditional Routing engine allows routing of VIP customers based on advanced business conditions, such as customer loyalty, spending amount, number of purchases, speaking with a prior agent, etc.

Automated Routing

Route anything — chats, emails, social interactions, bot conversations, calls and more — to agents based on expertise, availability or advanced business rules.