Unify Customer Interactions Across All Channels
Our platform enhances customer service by enabling more personalized experiences. It presents a unified customer profile and utilizes AI-driven workflows for tailored service. It adapts to every customer’s preferred communication method, ensuring each interaction is personalized and seamless with our integrated solution.
Cloud Enabled
We combine cloud-enabled technologies and out-of-the-box solutions to help organize workloads and measure efficiency.
Integrated CX
We consolidate systems in a way that reduces friction and frees customer service representatives to focus on the customer.
Historical Data
We deliver a consistent, efficient, Omnichannel CX that takes a customer’s engagement history into account.
Predictive Analytics
We leverage automation and other predictive technologies to streamline complex customer service processes and deliver a more seamless customer experience.
Purpose-Built Technology
Customers expect a seamless, personalized experience across all channels. ContactUs leverages technologies that enable integration with existing software, systems and data.
Cross-Channel Communications
Customers connect through their preferred method, while customer service representatives get a simple, unified view to address issues faster. What could be easier?
360° Customer Insight
Experience a comprehensive view of each customer. Dashboards reveal contact history, current engagements, and data from external systems like marketing or order management.
Case Management
Automate tracking and case creation for all customer interactions. Enhance customer experience and business growth with insights from every communication channel.
Omni-Channel Communication
Unify customer communications across all channels in a single, easy-to-use interface. MotionCX ensures smooth transitions and consistent support, regardless of the communication method.
Intelligent Self-Service
Empower customers and reduce costs with AI-driven self-service options. MotionCX’s intelligent bots provide personalized assistance, transforming customer interactions.
Agent Productivity
Revolutionize agent efficiency with automation that handles routine tasks. Agents can focus on delivering meaningful customer engagements, supported by advanced chatbots.
Smart Routing and Prioritization
Instantly connect customers with the right agent based on expertise and priority. MotionCX’s intelligent routing optimizes service levels for every customer interaction.