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Business Solutions

Smart Shoring

Ambassador Program

QA Management

Recruitment

Smart-Shoring

Our extensive network of physical contact centers in the U.S. and select global locations ensures you receive both onsite and virtual support, tailored to your unique needs.
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Nearshore Excellence

Our centers in Belize, the Dominican Republic, Colombia, Trinidad & Tobago, Mexico, and Nicaragua blend culture, technology, and efficiency, elevating business and customer experiences beyond geography.

U.S. Based Solutions

For businesses focused on domestic operations, our U.S. offerings cater to all needs, from in-house agents to remote solutions, guaranteeing top service and satisfaction.

Customized Solutions

Offering a variety of domestic and nearshore options, we align with your budget, quality, and operations, committed to finding the ideal solution for seamless communication and exceptional service.
Elevating Your Brand & Revolutionizing Client Support with Expert Mentorship
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A Seamless Start

Our Employee Ambassador Program introduces a smoother transition for new hires, providing immediate access to essential resources and contacts.

Efficiency and Ease

Streamlining the onboarding process ensures new team members are quickly aligned with our standards and values.

Building Connections

From day one, new hires are paired with seasoned Ambassadors, fostering a welcoming atmosphere that accelerates engagement and loyalty.

Continuous Growth

Our program is designed to facilitate ongoing skill development and knowledge transfer, setting the stage for a fruitful career journey.

First 30 Days

Our phased approach begins with a warm pre-employment welcome, transitions through comprehensive training, and culminates in a fully supported production phase.

Guided Progression

Each phase is carefully designed to foster skill development, with Ambassadors and Supervisors providing constant support and guidance.

QA Management

With FORMS, our customer feedback platform, we can effortlessly create and manage personalized assessment forms that evaluate the quality of interactions with customers.

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Recruitment

At ContactUs, we specialize in finding ideal candidates, onboarding them for optimal brand representation, and offering targeted training for continuous skill growth and efficiency.

Talent Acquisition

At ContactUs, we specialize in identifying and securing top talent to drive your company’s success. Our process includes meticulous sourcing, interviewing, and hiring, ensuring we find candidates who are not just skilled but also a perfect fit for your culture and values.

Onboarding Assistance

Our Onboarding Assistance is specifically designed to ensure new hires integrate seamlessly into our team, ready to represent our clients’ brands with excellence.

Training and Development

We provide comprehensive Training and Development programs aimed at enhancing the skills and efficiency. With custom training materials and a variety of learning modules, we empower employees to excel and grow within the organization.